Our Privacy Policy

Global Expats Limited (and all Trading Styles) (“we” or “us”) take your privacy seriously. This Privacy Policy explains the steps we take to ensure information about you is kept secure and confidential.

Please read this Privacy Policy carefully as once you use our website services (“Services”) you will be regarded as having read and accepted this Privacy Policy. You must not use our website or our Services if you do not accept this Privacy Policy.

We reserve the right to add to or change the terms of this privacy policy in our sole discretion, without prior notice to you. If we change this privacy policy, we will post the new privacy policy on the website, and it will become effective from the time of posting to the website. Please visit this privacy policy on a regular basis to make sure you have read the latest version and you understand what we do with your information.

Global Expats Limited (company number 10790744) is the data controller in relation to the Services and your personal data. Our registered address is Panesar House, 23 Dudley Street, Coventry, CV6 7EE. If you have any queries relating to our use of your personal data or any other data protection issues, please contact us at expatriatesuk@gmail.com

We may collect personal information about you which you give to us when you use our Services. The provision of the Services to you may also require us to store details of your transactions, together with details of your financial information. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.

When you submit your initial enquiry using our web-form you will have been asked to read our Privacy Policy by way of a link. We include opt-in tick boxes for you to agree to be contacted, if you choose not to opt-in, we will not use your data other than to assist you with your service enquiry.  If you opt-in you can exercise your right to ‘opt out’ at any time by following this link OPT OUT NOW simply add your name and contact number to the subject box of the email link before sending.

Because of the financial nature of our business, our products and services are not designed to appeal to or to be sold to persons under the age of 18. Therefore, we do not knowingly attempt to solicit or receive any information from children. If you are under the age of 18, you must not use this website.

Purposes for which we use information about you

We may use your personal information for the following purposes:

  • to enable you to access and use the Services; and/or
  • to personalise aspects of our overall service to you; and/or
  • to communicate with you; and/or
  • to process a transaction between you and a third party.

Passing on information about you

Please be aware that once you use our Services, you will be regarded as having given your consent to us disclosing your personal information to the following parties:

  • third party providers whose products or services are listed on the results pages of the channels on our website, for the purposes of obtaining an online quotation for you or comparing different products and services as requested by you;
  • The Financial Services Authority and/or other regulatory/governing bodies for the purposes of compliance monitoring;
  • other third parties either where necessary for those third parties to provide additional products or services requested by you or with your prior consent.

Informing you of offers and services which may be of interest

We would like to keep you updated by phone, e-mail or text of other products and services which we feel you may benefit from. For example, we may e-mail you letting you know how you could save money by switching product and services. Wherever we capture your data you will be asked to confirm your acceptance of us using your data for these purposes. We will only disclose your personal information to the following parties:

  • Other companies in the Global Expats Limited Group of companies.
  • Our trusted business partners, whose products and services may save you money.

You can ask us to stop passing your information to third parties for marketing purposes at any time, which we will do. Such a request may result in us ceasing to offer the Services to you.

We may disclose information about you in connection with legal proceedings or potential legal proceedings or if otherwise permitted to do so by law.

Improving our Service to you

In order to ensure the Services we provide you continue to meet your needs we may ask you for feedback on your experience of using the site. Where we do, such data will only be used as part of our programme of continuous improvement and will not be published on the site.
When using our Service, we may also use the data submitted by you to perform user analysis with a specialist third party, to ensure we continue to provide you with the best possible service.

Electronic Communications

When you agree to receive any electronic communications from us, you also agree to receive additional communications on products and services which we believe you may be interested in. Any electronic communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time.

Third party providers and data privacy

If you decide to enter into a contract with a third party provider through a channel on our website, the information you have provided to us together with any further information requested by, and supplied by you to, the third party provider will be held by the provider for the purposes set out in that provider’s privacy policy. Therefore, you are strongly advised to read your chosen provider’s privacy policy and satisfy yourself as to the purposes for which the provider will use your personal information before entering into the contract. We have no responsibility for the uses to which a provider puts your personal information once you have contracted with that provider.

Advertisements

The advertisements that you see displayed on this website are delivered on our behalf by a third party advertising company. No personal data for example your name, address, email address or telephone number are used during the course of serving our advertising, but, on our behalf, our third-party advertiser may place or recognize a unique “cookie” on your browser. This cookie does not collect personal data about you nor is it linked to any personal data about you.

Security

The GDPR’s require that we follow strict security procedures in the storage and disclosure of information which you have provided via this website, to prevent unauthorised access. All data is stored and secured in line with our Information Security Management System Policy here ISMS

We may monitor or record phone calls with you in case we need to check we have carried out your instructions correctly, if we need to resolve queries or issues, for regulatory purposes, to help improve our quality of service, and to help detect or prevent fraud or other crimes. Telephone conversations may also be monitored for staff training purposes.

Cookies

A cookie is a very small text file placed on your computer by a web browser, which has been sent by a web server. It is essentially an “identification card” relating to you. The main purpose of our cookies is to identify you when you visit our website. Each time your browser requests a web page from our server, the browser sends the information in the text file back to the server and lets the server know that you have returned to that web page. We use cookies to provide you with a better service tailored to suit you. We will store your cookies for a maximum of three months.

Cookies help you to save time. For example, if you register for our Services, a cookie helps us to remember who you are and what your preferences are. Next time you return, we can fill in any questions that you have already answered. The more you tell us about yourself, the more we can help to find information or products you want.

If you do not accept incoming cookies then the performance of our website on your system will not be to full standard or our website may not serve at all.

Transferring your information abroad

Information supplied by you to us may be transferred abroad by us or our agents for the purpose of performing contractual obligations to you.

Your consent and your rights

You acknowledge and agree that in the course of registering or using this website and any services offered via this website, certain information about you will be captured electronically (including sensitive personal data where required, but this will be subject to you giving your explicit consent in such cases) or otherwise and transmitted to us or and, potentially, to any third parties as set out above, or to third parties who host our web servers or assist us in maintaining this website.

Under the GDPR you have the following rights:

  • To know that your data is being processed and to make a ‘Subject Access Request’
  • To access your personal data free of charge
  • To data portability without undue delay
  • To have your information corrected if inaccurate (Including ensuring any third party puts right any inaccuracy)
  • To request that your data be erased
  • To restrict processing
  • To object to processing and;
  • To rights relating to automated decision making and profiling

You have a legal right to see a copy of the information we hold about you, this is referred to as a Subject Access Request or SAR. When you request a SAR it is provided free of charge and within 30 days however, we will need to ask for identification and where applicable authority to release information to a person appointed to act on your behalf.

You also have the right to correct any errors in the information that we hold about you. Please let us know about changes to your details so that we can keep our records accurate and up to date.

Complaints

If you have any questions about our privacy policy or the information we hold about you please contact us at the address shown on this policy statement. If you are unhappy with any aspect of personal privacy as part of our service you may complain to us and if you are dissatisfied once we have dealt with your complaint you are entitled to contact the ICO whose contact information is available at www.ico.org.uk where you can also find further information about data protection issues.

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